This is the last post on the current tech issue. I’m trying to remind myself that I have much to be thankful for:
1. The guy that I spend three hours on the phone with today (Monday) at least told me his name—Vanuatu. Oops…nope, that’s the name of an island group in Melanesia (west of Fiji). But his name is something like that.
2. That he was actually polite and didn’t try to tell me that problem was my fault. The first guy tried to imply that. Vanu actually apologized dozens and dozens of times.
3. I finally understand what was wrong with the computer. According to Vanu, it had a “weird” registry issue. Right. That was my first thought too.
4. Vanu took control of the laptop so that he was manipulating it from south India. Kind of cool, but spooky too—cursors and characters dancing across the screen.
5. After three hours on the phone, Vanu and I got to know each other very well. In south India it can get over 130 degrees in the summer. He told me the problem was “global warming.” I thought about disagreeing, but I really, really wanted the computer fixed.
6. And most importantly, after a total of six hours: three Saturday and three today, the computer now works!! I received an email tonight from Microsoft asking me to rate their service. I don’t think I’m going to respond—I have to be nice; I’m a pastor’s wife.